Shipping & Tax Policy

Thank you for shopping with us! Please review our shipping and sales tax policies below before placing your order.

1. Order Processing Times

  • All orders are processed within 1 to 3 business days (excluding weekends and holidays).

  • You will receive a tracking confirmation email as soon as your order ships.

2. Domestic Shipping Rates

We ship across Canada. Shipping charges for your order will be calculated and displayed at checkout:

  • Standard Shipping: Delivered within 3 to 7 business days.

  • Express Shipping: Delivered within 1 to 3 business days.

3. Canadian Sales Tax Breakdown

In accordance with Canadian tax laws, sales tax is calculated automatically at checkout based on the shipping destination of your order, not where the purchase originates.

Per federal regulations, shipping and handling fees are also subject to tax at the same rate as the products in your order.

The exact tax rate applied to your total order (subtotal + shipping) depends on your province or territory:

Harmonized Sales Tax (HST) Provinces

If your order is shipped to any of the following provinces, the total combined HST rate will be charged:

  • Ontario: 13% HST

  • New Brunswick: 15% HST

  • Newfoundland and Labrador: 15% HST

  • Nova Scotia: 15% HST

  • Prince Edward Island: 15% HST

GST-Only Provinces & Territories

If your order is shipped to the rest of Canada, only the 5% federal GST is charged. As an out-of-province seller under current registration thresholds, we do not collect local provincial sales taxes (PST/RST/QST) for these regions:

  • Alberta: 5% GST

  • British Columbia: 5% GST

  • Manitoba: 5% GST

  • Saskatchewan: 5% GST

  • Quebec: 5% GST

  • Northwest Territories, Nunavut, & Yukon: 5% GST

4. Damaged or Lost Shipments

If your order arrives damaged, please contact us within 48 hours of delivery at info@sheepsdown.com.

Please include your order number and a photo of the item’s condition so we can resolve the issue quickly.